FAQ

How long will it take until I get my purchase?

Everything at Lily & Giraffe is handmade to order. I aim to get all clothing made and posted within two weeks and rosettes within a week. All items are posted via Royal Mail Second Class (either normal post or Signed For depending on what has been ordered) which can be 2-3 working days.

If you need anything sooner, please pop me a message, I always try and accomodate rush jobs.

Do you make custom clothing?

I always try and accomodate any extra requirements you might have, whether that's an extra couple of inches on a skirt or a certain fabric combination. Please get in touch via the 'Contact Us' page to discuss before ordering.

What size should I order?

As a mum of two girls, I know that children grow at different rates and in different ways. Measurements for all the different styles of clothing can be found in the 'Size Guide' and I always advise grabbing a tape measure and having a quick measure of your child if you are unsure. If you are between sizes, I suggest choosing the larger size so that you can layer up and so that you get more wear from the clothing!

Can I return the clothing if it doesn't fit?

Of course! You must let me know in the 14 days after you have received the clothing that you would like to return it and you then have another 14 days to send the clothing back to me. The return postage must be paid by you and the clothing needs to arrive back to me in the same condition as I sent out. Please use a Signed For service so that we can both track the parcel and ensure it doesn't get lost.

We are unable to accept returns on our face masks due to hygiene reasons.

Please check out the Size Guide if you are unsure about which size to order.

How do I wash the clothing?

Machine was on a 30C setting. The clothing will probably need a good iron after as they are made from 100% cotton.

I own a shop and we would love to stock your clothing, is that possible?

Lily & Giraffe are always on the look out for new stockists, please get in touch via the 'Contact Us' page.

 

Please feel free to get in touch via the 'Contact Us' page if you have any other questions.